Privacy Policy

BuzzStrategy Co. (ABN 56 483 917 265) is committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and business name when you submit a contact form or enquiry
• Billing and payment information when you engage our services
• Website usage data including IP address, browser type, pages visited, and time spent on pages
• Social media account credentials and analytics data provided to us for the purpose of managing your accounts
• Communication records including emails, call notes, and meeting transcripts

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and provide quotes
• To deliver our social media management and marketing services
• To process payments and manage billing
• To send relevant updates about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

3. How We Store and Protect Your Information

We store personal information on secure servers and use industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction. Social media account credentials are stored using encrypted password management tools and are only accessible to authorised team members working on your account.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers who assist us in delivering our services (such as analytics tools, scheduling platforms, and payment processors)
• Professional advisers including lawyers and accountants
• Government authorities when required by law

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience and to collect anonymous usage data. You can manage cookie preferences through your browser settings. We use first-party analytics to understand how visitors interact with our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

8. Data Retention

We retain personal information for as long as it is needed to provide our services and comply with legal obligations. When information is no longer required, we securely delete or de-identify it.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to make a privacy-related request, please contact us:

BuzzStrategy Co.
Level 10, 477 Collins Street, Melbourne, VIC 3000, Australia
Email: team@buzzstrategyco.com
Phone: +61 3 9058 7432

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.